We love what we do and need to set some guidelines for how we operate. Keeping our clients and staff productive.

Original terms effective 8 August 2025. Last updated 23 October 2026.

1 Our agreement

These terms apply to services from Wheelhouse Group WA Pty Ltd (ABN 57 612 820 096), trading as Four Stripes, including strategy, branding, design, content, websites and creative production.

Your accepted proposal or service order (Service Order) defines the work and, with these terms, forms the Agreement. These terms apply when supplied or clearly linked before acceptance by signature, written approval or agreed initial payment. Project-specific terms and agreed written variations take priority. Later website updates do not change existing engagements.

2 Fixed price

Detailed Service Orders are fixed price for the agreed scope and deliverables. General production hours or days indicate resources, not actual-hours billing. You do not pay less because we work faster or more because we take longer. We bear our estimating and delivery overruns for the agreed work. Resource estimates do not reduce our promised deliverables.

An early estimate is indicative only where clearly identified as such before detailed scope and pricing are agreed.

3 Revisions and creative decisions

Our fixed fee covers the agreed scope, including any design development and revision allowance expressly stated in the Service Order. We work collaboratively within that allowance, which may be expressed in hours, days or revision rounds. It is not unlimited refinement or changes of direction. Before further client-requested work exceeds it, we will discuss the remaining work and agree any additional fee before proceeding.

A general production budget is not a revision limit. Reaching an allowance does not excuse undelivered agreed outputs. Our production overruns and corrections needed to meet the agreed brief or legal obligations are not additional paid revisions and do not consume your allowance. Personal taste alone does not entitle you to unlimited redesign.

4 Additional work

We will explain the scope, price and timing impact of extra work and obtain your written approval before proceeding. Our underestimation is not a variation. No extra fee arises automatically from additional time spent.

5 Feedback approvals and timing

Provide accurate content, necessary permissions and access, consolidated feedback and approvals within agreed timeframes. We may reasonably rely on your authorised approvals. Check proofs and factual content before approving publication or production. Later changes may require a variation, but approval does not excuse our failures or waive statutory rights. Silence is not approval to publish or print.

We will communicate delays and agree necessary schedule changes. Missing inputs may pause affected work after notice and a reasonable opportunity to respond. Extra charges still require approval.

6 Payment and cancellation

The Service Order states fees, GST, payment dates, initial payments and recurring charges. Pay undisputed invoices when due and raise disputes promptly. We may pause affected services for overdue undisputed payments after notice and a reasonable opportunity to pay.

For convenience cancellation, pay for work properly performed and authorised external commitments that cannot reasonably be recovered. Part-completed stages are valued reasonably against their fixed price, not automatically charged in full. We minimise avoidable costs, credit prior payments and refund unearned balances. Any different cancellation or retainer notice arrangement must be expressly agreed.

Either party may terminate for material breach not remedied within 14 days of written notice, without postponing earlier legal remedies. Rights in paid work continue.

7 Ownership and files

You retain your supplied materials and permit their project use. After payment for the relevant work, you are entitled to copyright in its original bespoke final deliverables. We will obtain necessary rights and creator consents and provide a written assignment signed by us. You may use and adapt paid final work while we complete the assignment formalities.

We retain reusable tools, methods, templates and unselected concepts, but give you continuing, worldwide, royalty-free rights to use and adapt our components within paid deliverables, including through other providers. We do not reuse your confidential information or distinctive final brand assets for other clients. Third-party assets retain their disclosed licence restrictions.

Included files are supplied as agreed without an extra initial-delivery fee. Additional requests, including replacement copies, may involve reasonable preparation, conversion, retrieval or licence costs, quoted and approved first. After 12 months from final handover, reasonable archive retrieval charges may apply, subject to approval and file availability. These charges do not apply to files we were already required to deliver or corrections to our handover. Retrieval fees are quoted prospectively; no ongoing storage fee applies unless separately agreed.

8 Platforms production and outcomes

The Service Order defines platforms, hosting, support, production specifications and handover. Material changes affecting functionality, portability, licences or ongoing costs require approval. We disclose known material third-party restrictions and remain responsible for due care in our work and subcontracted services. We cannot guarantee uninterrupted third-party services.

Screen and production colours may differ, but agreed specifications still apply. Commercial results, rankings and trade mark registration are not guaranteed unless expressly promised; applicable guarantees remain unaffected.

9 Confidentiality and portfolio

Both parties protect confidential information, sharing it only with people who need it for the engagement under confidentiality obligations, or as required by law, and comply with applicable privacy law.

Unless otherwise agreed, we may show publicly released final work and identify you in our portfolio and marketing, respecting confidentiality and launch restrictions. Testimonials and non-public case studies require separate approval.

10 Legal rights and responsibility

Nothing limits non-excludable rights or remedies, including Australian Consumer Law guarantees. We provide services with due care and skill and address failures as the law requires.

Subject to those rights, our liability is limited to fees paid or payable for the affected Service Order, except for fraud or wilful misconduct. This does not remove agreed delivery, assignment or unearned-fee refund obligations. Both parties must minimise avoidable loss and remain responsible to the extent their conduct caused the problem.

We will try to resolve concerns directly, without restricting legal remedies or regulatory complaints. Western Australian law applies, with non-exclusive jurisdiction in its courts, subject to mandatory laws and rights.